If you ever have any food or delivery issues and need immediate assistance, the partner restaurant is the ideal contact for fastest service, as they will have all of the details of your specific order. Your email/SMS confirmation(s) always includes relevant order information and the restaurant's phone number for your convenience.
CAN I CHANGE MY ORDER AFTER I PLACE IT?
Maybe. If the restaurant has already started preparing your order, they may not be able to change it. Rule of thumb: the sooner you let the restaurant know that you want to change your order; the more likely it is that you can get that order changed.
DID MY ORDER GO THROUGH?
If you received a receipt via email and/or SMS text message, the restaurant is hard at work on your order. See, right when you hit the green button "Place Order", we shoot your order off to the restaurant. We wait for them to confirm it before sending you your receipt. All of this should happen within 10 minutes. Oh, and don't forget to look in your spam box.
CUSTOMER CARE
Customer care is available to assist with any questions or issues regarding ifood.jo website or mobile apps.
For Any question please send us your concern on WeCare@ifood.jo and we will get back to you within 24 hours.
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